Job Description: Export Customer Services Administrator (Middle East & America¡¦s)
Accountable to: Export Customer Service Team Leader
Job Role: To assist the Export Customer Service Team Leader in the day to day Customer Service duties for the Export Sales which are listed below:
Principle Accountabilities :
„X Assist Middle East & America¡¦s customers with both telephone & email enquiries „X Liase on a daily basis with the Export Sales Manager „X Input sales data onto computer „X Proactively manage customer¡¦s outstanding orders i.e. checking stock levels & chasing any outstanding items with planning „X Proactively manage customers needs „X Liaise with despatch and planning departments based at other sites „X Liaising with freight companies i.e. obtaining quotations & organizing collections „X Raise appropriate despatch notes & invoices „X Ensure that the in house Export Customer database is updated on a regular basis i.e. customer details etc. „X Will be required to cover on the other territory¡¦s covered by the export department as & when required „X To assist in any other daily duties that may be requested by the export Customer Services Team Leader or Customer Services Manager Qualifications: The individual should have a good standard of education in particular recognised qualifications in English and Maths. The individual should have a good level of IT knowledge in all the Microsoft packages. Experience: Good communication and interpersonal skills are essential. You will be able to work well within a Team as well as working individually using your own initiative. Previous experience in an export role or working within a Customer Service department is necessary. Experience of working in an Export department ideally from a manufacturing background.
Closing date
27/08/2010
Contact
(01675) 466277
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